Returns & Exchanges
At waterdrop®, we want you to be completely satisfied with your hydration experience. If you are not happy with your purchase, you can return unopened items within 14 days of delivery for a full refund.
Check Eligibility
Ensure your items are unopened, in their original packaging, and within the 14-day return window for food safety and hygiene reasons.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Download your prepaid shipping label, securely pack your items to prevent damage during transit, and drop the parcel at your nearest carrier location.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing