Frequently Asked Questions
Everything you need to know about your hydration journey.
What exactly is a waterdrop® Microdrink?
A waterdrop® is a tiny, sugar-free cube that adds delicious fruit and plant extracts to your water. Simply drop it into 15-20 oz of still or sparkling water, let it dissolve, and enjoy a refreshing beverage packed with vitamins.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking link via email to follow your package's journey to your doorstep.
Are your products suitable for people with diabetes?
Yes, our Microdrinks are completely sugar-free and contain less than 5 calories per serving, making them a suitable option for those monitoring their sugar intake or living with diabetes. We recommend consulting with your physician if you have specific dietary concerns.
What is your return policy for accessories and bottles?
We offer a 14-day return window for all unused accessories and bottles in their original packaging. Please note that for hygiene reasons, we cannot accept returns on food products (Microdrinks) once the seal has been broken.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna in select regions.
Are waterdrop® containers recyclable?
Sustainability is at our core. Each Microdrink is packaged in a minimal, recyclable PET blister to preserve the delicate natural extracts without preservatives. By using waterdrop®, you reduce plastic waste by up to 98% compared to traditional bottled drinks.